Policies

Cancellation Policy

Please read this before booking. If you have any questions, just get in touch.

24-Hour Cancellation Notice

The minimum notice required to cancel or reschedule an appointment

If you need to cancel or reschedule your appointment, please give at least 24 hours' notice before your scheduled session time. You can do this by calling, texting, or messaging on WhatsApp — whichever is easiest for you.

Late Cancellations & No-Shows

Cancellations within 24 hours or missed appointments

Cancellations made with less than 24 hours' notice, and appointments missed without any notice, will be charged at the full session fee of £80.

This is because the appointment slot cannot be offered to another client at short notice. I appreciate your understanding — it helps me keep the practice running fairly for everyone.

Life Happens

Genuine emergencies are always handled with understanding

I understand that genuine emergencies — illness, family crises, or other unforeseen circumstances — do occur. If something unexpected comes up, please just let me know as soon as possible. These situations are always handled with compassion and on a case-by-case basis.

How to Cancel or Reschedule

Contact Vikki directly by any of the following

  • WhatsApp07590 925520 — usually the quickest way to reach me
  • Phone / text07590 925520
  • Emailfirststep4therapy@gmail.com

Ready to book? View pricing and get in touch.